Privacy Policy

Hookah Souk we operates www.hookahsouk.com. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

Information We Collect

• Name, phone number, email address, and delivery address

• Order history and payment details (processed securely through our payment provider — we do not store full card numbers)

• Account login information, if you create an account

• Device and browsing information (IP address, browser type, pages visited) via cookies

How We Use Your Information

• To process and deliver your orders

• To communicate with you about orders, promotions, or customer support

• To improve our website and product offerings

• To comply with legal obligations in the UAE

Cookies

We use cookies to keep your cart, remember your preferences, and understand site usage. You can disable cookies in your browser settings, though some site features may not work properly without them.

Sharing Your Information

We do not sell your personal information. We share data only with:

• Delivery partners, to fulfill your order

• Payment processors, to complete transactions securely

• Service providers who help operate our website

• Authorities, if required by law

Data Security

We use reasonable technical and organizational measures to protect your data, but no online system is 100% secure.

Your Rights

You can request to access, correct, or delete your personal data by contacting us at hookahsouk@gmail.com or +971528514145.

Age Restriction

Our products are intended for individuals of legal age to purchase tobacco and smoking accessories in the UAE. We do not knowingly collect information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.