Return Policy Page
NO RETURN, NO EXCHANGE POLICY
Due to health protection, safety, and hygienic reasons, our products are strictly not suitable for return or exchange after purchase.
All sales are final, and Hookah Souk does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund or exchange for any purchase under any circumstances. We enforce this policy strictly because we do not resell used hookahs, shisha flavors, or accessories once they have left our custody.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If a rare exception or administrative refund is authorized by management:
First, check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted to your account.
If you have completed all of these steps and have still not received your refund, please contact us at info@hookahsouk.com.
INTERNATIONAL SHIPPING & CUSTOMS
We ship our items, including premium flavors, to most countries worldwide.
Customs Clearance: In the rare event that your package faces clearance issues or is rejected by local customs, we will only issue a refund for the product value after deducting all applicable outbound and inbound courier charges.
Import Fees: Hookah Souk is not responsible for any local customs duties, taxes, or extra clearance fees imposed by the destination country. These are the sole responsibility of the customer.
SHIPPING PARTNERS & LIABILITY
We offer premium shipping through first-class couriers, primarily DHL or Aramex.
There will be NO EXCEPTIONS to the following liability terms:
We are not responsible for lost, held, or damaged packages during transit.
We are not responsible for delivery errors made by the carrier, or for incorrect shipping information provided by the customer at checkout.
Shipping is a service purchased directly from our courier partners (DHL/Aramex) alongside your order. Any delivery disputes, delays, or shipping issues must be handled directly with the respective courier.
RETURN SHIPPING COSTS
In the event that an item must be sent back to us for administrative inspection, or if a return pick-up is coordinated:
Fees: You will be responsible for paying your own shipping costs for returning the item, or you must bear the charges if we arrange a courier pick-up. All shipping costs are strictly non-refundable. If a refund is granted under special management approval, the cost of return shipping will be deducted from your final refund amount
